Premise Based vs. Hosted/Cloud Voice over IP (VoIP) Phone Systems
There are many ways to configure a voice over IP system, all with benefits and drawbacks. Make sure you are fully up-to-date on today's solutions and ask tough questions!
Remotely Hosted (Cloud) Solutions
A remotely hosted telephone system is basically a scenario where the main piece of the telephone system is not located onsite where the telephones are, but is located offsite at a service provider and the telephones communicate with the main unit through the internet. There may or may not be a small routing switch located onsite to facilitate basic operations, but the main system core is not.
Many companies boast about the benefits of remotely hosting voice over IP services. The simple truth is that the benefits of such a solution are only minor compared to the disadvantages and risks of network outages and problems. Here are a few things nobody will tell you about hosted solutions:
Locally Hosted Solutions (premise based)
Locally hosted solutions is the traditional way to implement a telephone system where all the systems are located onsite and has direct connectivity to the telephones over a LAN. Remote locations can connect directly to the PBX over and there are normally failover solutions in place should the primary communication lines fail.
There was a time when remotely hosted solutions had merit, but over recent years arguments have evaporated one by one due to steadily increasing functionality and capabilities of onsite systems. This is especially the case for Viper VoIPTM as it has adapted a whole new approach to servicing its clients with rapid response and custom feature development.
Why is Viper VoIPTM Better ?
What if there was a system on the market that gives you:
You need to take a very close look at the arguments and try to read between the lines and hear what the competition is really saying.
Viper VoIPTM has the capabilities of all other systems and can be configured just like all the others - you probably knew that but we had to say it. In addition to being able to connect into any telecom provider and be configured in every way possible, Viper VoIPTM also has the added benefit of integrating multiple telecom vendors and connections that others are not capable of.
Why is this a benefit? Well, the more failover capabilities your phone system has, the less likely you are to some day be sitting without a dial tone. Imagine how frustrating it is if your T1 pipelines go down, but your "stupid" backup cable/optic connection is still working just fine. Wouldn't it be nice to be able to get a dial tone using the really inexpensive cable/optic?
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