Voice over IP (VoIP) Call Tracking and Call Accounting
Do you need to track calls for customer service or billing purposes, or just simply to eliminate fraudulent calls and usage? Viper VoIP™ has industry leading solutions to support your every need.
Sometimes businesses need to invoice out for time spent on the phone, such as lawyers offices and organizations providing ongoing customer support to clients. Other businesses need to monitor phone usage to prevent employee abuse and track cost. All businesses can benefit from the increased visibility the Viper VoIP™ system can give to your VoIP network, remote locations, alerting capabilities, notifications and alarms.
With integrated billing and invoicing for the call accounting system, Viper VoIP™ utilizes the most modern technologies to track and monitor call flows. This is a huge benefit to your business as it completely automates call tracking by extension or group or business unit or any other way desirable. This takes a huge burden off your shoulders and ensures accurate and timely billing of services.
Viper VoIP™ can save your company large amounts of money by identifying, alerting and eliminating misuse of the phone system, whether it is by employees or others. It can also provide a concrete trail of specific offenders and what they have used the phone system for, delivering visibility and clarity to situations that traditionally never had this before.